MalagaCar.com reviews - Page 76

4.6 out of 5.0 based on 2522 reviews.

All positive reviews about service, cars etc I can only underline. But the IT department is a DISASTER. It does not manage to set up and run an account properly within a year.

Reply from Malagacar.com
Dear customer,
After studying your case I can see the user id was not ----@—.-- so this is why you could not see your details online. We have just updated the record.
Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
I'm satisfied with car, and rental condition. But I still don't understand about my traffic fine. Malagacar wrote, that they cannot organize because no funds in my credit card (but I had more then 1000 Euros)... After my message didn't get any answer, that's why 4 stars. If I get all the information I'll rate directly for the 5 Stars!

Reply from Malagacar.com
Hello Marina! Our Adminstration Department replied to you on the 18th October: 

Dear client,
 We are not able to pay that kind of fine. The process is as following:
- We first receive formal notice of the fine and we are required to identify the driver of the vehicle.
- The customer can pay the fine in the website of the oficial organism  (normally mentioned on the attached document) choosing the english language and the reference of the fine (expediente) or wait for the formal letter that will arrive at your home adress.
- Later on, the traffic organization/town councils send the formal letter to the driver, to his/her home address and they are asked to pay the fine then.
 
This process can take several months, just wait to receive the letter with your name at home. You still will have a reduction for promt payment after reception.
 
Kind regards
 
From:
Submitted:
Web: MalagaCar.com
Rating: (4 out of 5)
I have been renting cars from them for 4 years and have never had a problem, the service is fast and the shuttle is also fast. Some friends had a problem with the tires. They couldn't repair it quickly and immediately made another car available at no extra charge and without discussion... I absolutely recommend it.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
First time we used them and we were very impressed. quick and easy shuttle to depot. We'd booked at Picasso / scenic and were upgraded to a brand new ( less than 3000 miles) Audi Q3. It did seem very busy at pick up when we returned our car but no complaints from us. Would definitely use again ( maybe that's why we got an upgrade this time.)
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I have used Malaga cars for the first time after a friend recommended them. They are very professional, efficient and fair. I was very impressed and would recommend them very highly.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I would just like to say thank you to Fran and Angel. Who were very helpful in September when I had made a mistake with my booking dates. Fran was very helpful in sorting my problem out and did so very quickly. I have used malagacar for the last 4 to 5yrs and never had any problems what so ever. Once again a big thanks to Fran and Angel. Pd Campbell U.k
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
My husband and I hired a car for six weeks, no problem with the car. When we took it back late evening the guy at the drop off place could not wait to tell my husband that there were not enough petrol in the tank, he said either you pay me 35 euroes or take it to a petrol station. This caused quite a lot of stress as we could have missed our flight. Later we spoke to a guy at the airport about it, and he told us he had had the same experience. I think you ought to look into this matter urgently as there is obvious something going on, or perhaps charge up front for half a tank of petrol, as it did put us off using your company again.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We had hired a car for the first time, it was very quick and easy. We hired a Seat Leon which was very clean and comfortable. We are returning to Málaga next year and will come back for another car.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Great cars Great service Great deals More choice of automatics would hel
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Very nice choice of cars. Want to give 5 stars, but still waiting for my money back on credit card.

Reply by Malagacar.com
Thanks for your review. The money was unlocked 9 days ago. Regards
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (4 out of 5)

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