MalagaCar.com reviews - Page 80

Over 40 rentals with no problems whatsoever. Highly recommended

Recently hired car 4th to 11th October 2023 ,and was very pleased with the service given .I am aware its not peak Time of year ,which can be very busy ,but the service received was excellent .

Very satisfied. Have been using Malagacar 10-12 years now, a bit rough in the first few years, the last 5 years have been smooth sailing. Very competitive prices, and tidy easy check in and check out

Original message:
Veldig fornøyd. Har brukt Malaga car10-12 år nå, litt rusk di første årene, di siste 5 årene har gått knirkefritt. Meget konkurransedyktige priser, og ryddig enkel inn og utsjekk 

We have been renting here since 2008 and were very satisfied until now. Unfortunately, maintenance of the cars has deteriorated over the past 2 years. We have repeatedly had issues like too low oil, low tire pressure, insufficient coolant, empty windshield washer tank, extremely dirty inside windshield, among others. Please improve this. Then we will gladly stay with you. Thank you.

Worst car rental ever. The waiting was for hours. Will NEVER use this again

malagacar.com answer:

Dear customer,
 
We are sorry you are not happy. I can see your flight has landed at 11:36 and the car has been picked up at 12:49 so I think You have been waiting a maximum of 15/20 minutes and not for hours.
 
Regards
 

Another great rental with Malagacar.com. Great service, prompt collection to and from airport. Have used this company nearly 30 times and would highly recommend. Many thanks Steve

malagacar.com answer.
Hi Steve, thanks for your answer which is really welcome. We are happy to help you every time you visit Malaga.

Regards

Super experience with Malagacar.com. Always a bit hesitant to rent a car, I made a video  around the car before we left, photo of mileage, but afterwards proved unnecessary. €1000 reservation as deposit was also just neatly withdrawn a day later, so reliable company, definitely recommended.

Response from malagacar.com:

Good afternoon,
Thank you for your response. For us, customer service is essential and we will always make sure that a customer leaves satisfied. As you say, of course we always return the deposit if the car is returned in the same condition. We are glad you enjoyed the car rental.
Greetings,
malagacar.com

 

Easy to book and pick up the car. Transfer to the garage and back was great. The only thing was that I have been picking the car up in the night and haven’t noticed that I have been given a dirty car. Like very dirty. Rubbish in the the door pockets. Lots of sand . Sticky, dusty etc. Haven’t noticed it till the next day in the sun light and was shocked . Another thing was old windscreen wipers, when I have used them I wasn’t able to see anything. I Had to go back the following day and ask for a change. Also have mentioned that I have been given a very dirty car. That obviously wasn’t cleaned after the previous customer. Lady only said that she will mention it on my booking… which hasn’t make any difference 12 days in the dirty car with 6 month old baby wasn’t best experience. I suggest you to Check well your car before you leave the car park

I am a customer since more than 15 years but my experience last week was terrible and I am not recognizing anymore MalagaCar, my sister in law had similar experience during the summer and I confirm it is true. I got a car with 41'000km (T-Rock), the car was dirty, the body of the car was dented, the inside plastic did not hold... On top the second day we got a car alert due to missing oil! We called Malagacar and we got 2 options back to the office (Far away) or check and add oil ourselve, it is what we did. The car had no oil at all, how it is possible for a car with 41k km and the second day of rental, is the car checked after a rental?!!! Finally we sent an email to MalagaCar but without response at this date. After all years with Malagacar I will consider another supplier next time.

Regarding the service, nothing to say BUT when we took the car the tank was not full! It was one bar short! We drove less than 100 km and we added €10 (5.6 L) of fuel (receipt available). We refilled the used fuel! And, to our surprise, they charged me just over €16 for the missing fuel! In short, we pay for the previous users who didn’t refill!