MalagaCar.com reviews - Page 80

Have used many times, they never disappoint. Excellent.

Have send a question re hiring a car for longer period but no answer. Do I have to book 3 different cars to cover my stay in 9 weeks, have foud it is much cheaper than hire for a longer period, why? BR Jan

Reply by Malagacar.com

Dear customer,
Thanks for contacting us. The prices are calculated by the system and these can be different depends on availability, season and rental period. Please let me know the period when a car is needed and the kind of car you like and I will give you a quote.

Regards
J. Alberto Anglada

We came several times to your office and never had problems and no waiting. May 2018, we came back and there was a very long wait. When it was our term, we did'nt found our booking number, despite it was in my phone...we know the reservation was made! We found our future reservations for July and August. We expected some understanding from the counter attendant. He said that we have no reservation, he made no effort to search. If he had looked with the name...he would have found it! But he was arrogant and he had no time to spill with us. He asked someone else.We waited another long moment and finally the responsable said he tried to get a car for us. We were taken care of by a lady...she helped us a lot. She made a new reservation...but at the end she found that we actually had a reservation! What a loss of time! If the first person had bothered to help us we would not have contacted you.I am extremely disappointed with your service! And what is that new VIP policy that passes in front of everyone? We waited one hour...before arriving at a counter! After a long trip this is unacceptable!

Reply by Malagacar.com

Dear customer,
 
Thanks a lot for your comment. Not always the customers comes with booking numbers known but We can find the bookings looking by nave. The search is done in less than 15 seconds, with just typing part of your name or surnames and this is what Amina did. About the another employee, I will talk with him but I am sure that it was not the intention of our employee to be arrogant. He is an employee who is working in the company for a long time (more than 2 years) and we know him well. He has been in another department (check in) and has just been moved up to the customer service desk (5 days prior your arrival day).

Regards,
J. Alberto Anglada

i am very happy with the service. the cars and the staff. thank you very much
see you soo

Well located near the airport. As it is not a broker, we received excellent personalized service both on arrival and when returning the car. The first car we had had a small glitch and we were rented another car without any difficulty and apologizing for any inconvenience it may have caused us. I recommend this company without hesitation.

Having used you several times before, I have always found the Service to be 5 star, however, this last time (April 25~10May) I have just one observation which has made me only give 4 stars this time. I paid by a MasterCard credit card and was surprised to find p, on my return home, that you had converted the rate to GBP and used a different exchange rate than had you debited me in Euros is MasterCard. My Credit card company told me that all they received was a sterling amount for me to pay with no reference to Euros. You did not ask me whether I wanted to pay in pounds or Euros and the rate you used was not advantageous to me, only to you. I emailed you to ask why, but have not received a reply.

Reply by Malagacar.com
Dear customer,
Thanks for contacting us. Usually the staff asks to the customer before make the charge. Anyway I have just left a note that you like to pay always in Euros.
Regards,
J. Alberto Anglada

3 stars for Malagacar.com. Pick-up service was not good, but the rest was OK. 5 stars for Startpackage - a perfect service for late arrival in Malaga. We started the first day in Spain with bacon and eggs :-). All food was fresh and cold in the bag. We were greeted by one of the owners (Kim), who had our start package at the car rental office. Will definitely use the startpackage again.

Awful service! we booked a car long before the trip. We were travelling with kids, so needed a big and comfortable car. When we arrived in Malaga, we spent a lot of time trying to get the car, but it was not available. I am very much dissatisfied.

Reply by Malagacar.com
Dear customer,
Thanks for your words. We are sorry you were not satisfied. The car booked by  you was not returned by the previous customer so this is why was not available. My colleague Miguel tried to help you and gave you other options but all them were declined.
Regards,
J. Alberto Anglada

Excellent service. Customer friendly staff - even drew me a little map at pick up. Great prices. Lovely cars. Delighted. I will certainly rent again from you and recommend without hesitation to friends and colleagues. Muchas gracias.

I have used Malaga car for years, every month, and receive great service, fantastic discount ( 20% due to regular hire) and superb cars. BUT the new basic rate 70km mileage limit is a bad change in my view. 70km is about 40 minutes driving on the motorway??? Per day??? Please review this new policy as I am certain it will make us, the customers, look at other options. Others have unlimited mileage on basic rates. Please review this new change of details. PR

Reply by Malagacar.com
Dear customer,
 
Thanks for your email. For customers who drive a lot we offer a really competitive offer which name is COMFORT PACK or FULL PACK offer with a fully comprehensive insurance without excess. You are right other companies can offer a basic pack with unlimited kilometre but, How much is when You have to pay for the car + refuelling fee + an expensive fuel rate?
Regards
J. Alberto Anglada