MalagaCar.com reviews - Page 85

We rented a car for a week in November with the full pack option. I can only recommend this company. Everything went very quickly without any surprises. Someone was waiting for us at the airport and the shuttle took us to the office in 5 minutes. As I had stated that we would have a lot of luggage, the company provided us with a Renault Megane at no extra charge, even though we had booked the Polo 1400cc category. The return of the car was also very quick, we handed over the keys and GPS and a shuttle immediately arrived to take us to the airport terminal. If we return to Malaga, we will rent here again without hesitation.

This is the second time we rent a car here, and this time everything went smoothly again. We got a bigger car for the same price. The car was clean and new. There will definitely be a third time.

Have used other companies before but first time with Malagacar.com., very pleased with service and the whole experience. Have booked with them again for February 2018 and if same excellent service will continue to use in future.

Have used them many times,always great service.Have tried several other companies,and regretted it,no comparison.Used them last week.Waited 5 minutes for bus.Spent 5 minutes doing paperwork.Given new car.Return was even quicker.

Hello, I rented for a week in September and the treatment was very good, good car but not the one I rented, the best thing is that from the beginning you know what you are going to pay, nothing comes out in small print like in other companies, now at Christmas I will rent again with Malagacar, if it is like the last one I did, I think it will be my rental company every time I visit Malaga since the best thing it has is the clarity in prices and its service. I recommend it.

Though there was slight confusion as to the pickup point due to building work at the airport, that we could not go through the door indicated on the paperwork, once our group of four golfers had been collected from the airport and taken to MalagaCar's office we had no problem in obtaining our vehicle, which was well presented, and as such we where in and out of the office in less than 15 minutes. MalagaCar.com is also a lot more efficient than the expensive major rental companies located at the airport where we have previously waited over an hour for a pre-booked vehicle, and then had to go to the basement to locate, were as MalagaCar's vehicles are ready and waiting. We will definitely booking our car-hire with them next year.

Have contacted you office four times in the last two weeks to book a hire car in March 2018 for ten days by Email no reply so contacted by phone and was told I would receive a reply next day still waiting . I have used your service for at least ten years and could not fault your service . I await your comments. Robert Wilkinson.

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You tried to book a car on November 5th at 14:24 and 16 minutes later We sent you the booking confirmation 852817.
Again you made another booking 2 days later and 29 minutes later We sent you the voucher 852817 again.
On November 12th You made again a booking and 3 minutes later We sent you a new booking voucher 854558.
Yesterday You made again a new booking at 19:33 and at 21:56 We sent you again a new booking 856843.
Then, bookings 852817 and 854558 will be cancelled.
 
Regards,
J. Alberto Anglada

For the 2nd time rented a car and just like the first time super satisfied, good service and top cars.
Took the basic package including insurance and hop, pick up the car, no deposit and when returning, drive in, hand over the key and be taken back to the airport. Top service, top cars.
I booked an A car and got a D for the same price.
top top top
keep it up Malagacar.com and next time I will book with you again because a satisfied customer is a customer who comes back satisfied and spreads the word about how you treat customers.

We were extremely dissatisfied! We had booked two child seats. Although we were more than overloaded with the two children and the luggage, nobody wanted to help us carry the seats to the car, let alone install them. Nobody wanted to help us with the installation either. Only after many requests and inquiries were we given attention. The seats were defective and could not even be mounted, etc. Overall, the whole thing took almost an hour and a lot of nerves. Very child-unfriendly!

Response from Malagacar.com
Dear customer,

Thank you for your message. Please let me know when you arrived to check who gave you the car.
Thank you,
J. Alberto Anglada