Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.
Reply by Malagacar.com
Dear customer,
You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada
From: Jacqueline Dillon
Submitted:
24/09/2017
Web: MalagaCar.com
Rating: (1 out of 5)
Dit is de derde keer dat wij hier een uitstekende bijna splinternieuwe auto gehuurd hebben tot onze volle tevredenheid ,wij adviseren daarom deze verhuurder bij iedereen aan ,hebben goede auto,s en zijn zeer betrouwbaar geen gezeur over verzekering kopen ,je geeft zelf aan wat je wilt,kortom een betrouwbare auto verhuurder heeft zeer goede prijs verhouding met andere vergeleken en met een enorm service pakket in positieven vorm ,voor 2018 huren wij wederom voor vijf weken onze auto bij dit bedrijf ,ons advies doe u voordeel hiermee,mvg AJ
From: Arie Jager
Submitted:
23/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
Quick and efficient at pick up, but most importantly you know that there are no hidden extras to pay for. I used this company because of the positive reviews and was vey glad that I did. Will use again!
From: Ray Clark
Submitted:
23/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
On ne peut dire que mon expérience sur Malagacar soit des plus concluantes... J'avais réservé une citadine Clio ou similaire avec GPS dont voici un extrait ci-dessous de la réservation : Groupe de véhicule réservé: C2 - Renault Clio 5 doors with GPS - ou similaire Or, quel ne fut pas ma surprise de constater qu'il n'y avait pas de GPS sur le véhicule, en l' occurrence une vieille Mégane... Retournant à l'accueil j'ai réussi à comprendre qu'il fallait débourser 60€ pour avoir un GPS. La barrière de la langue faisant obstacle (personne ne parle le français) j'ai préféré laisser tomber. Mais je pense qu'il y a affichage mensonger quand même ! Autre remarque : Je loue une voiture tous les ans pour mes voyages et c'est la 1ère fois que j'ai une voiture avec des sièges aussi tachés. Et pas de remarques dans le document attestant de l'état de la voiture... Bref, pour moi c'est du Low cost, si vous nêtes pas trop difficile ça peut convenir !
Reply by Malagacar
Cher client,
Vous avez raison et la voiture que vous avez commandée est une petite voiture avec GPS. Nous ressentons l'erreur que le personnel a faite et nous pensons également que vous n'êtes pas satisfait de la voiture que nous vous avons donnée.
Les opinions de nos clients sont très importantes pour nous.
Salutation,
J. Alberto Anglada
From: Remond Eric
Submitted:
22/09/2017
Web: MalagaCar.com
Rating: (2 out of 5)
Aside from a long wait at pickup time (several flights arrived at the same time) very happy with the service.
What was slightly disconcerting, having dealt with other hire companies, is that clearly malagacar are not really very interested in minor dings and scratches. Our car had a couple of very minor marks and we noted them down but the rep wasn't really interested. On return, the rep barely glanced at the car. This is great and sensible, but it would be helpful if they made a rule in their terms like "Small marks less than a 5c piece will not be charged unless there are excessive." - lots of people were fretting over inspecting the cars and baffled that it didn't happen. Drop off was instant, and the transfer was quick with no hanging around to fill up the minibus.
We received a minor upgrade from the agreed car. Managed to turn the Spanish dashboard into English and also had to reset a tyre pressure warning light - but I like a challenge (and Renault really don't know how to make cars so it really was a challenge)!
How car hire firms should be.
From: Ian Spencer
Submitted:
19/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
Vaste klant bij malagacar sinds jaren. Steeds 100 % content. Een week geleden onze waarborg van 1040 euro kwijt. Scheurtje gevonden in carrosserie bij aflevering. Kijk auto goed na bij afhaling. We hadden geen enkel bewijs dat de schade niet van ons was.
From: Rafael Huet
Submitted:
19/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
after a lot of research I decided to rent from malagacar.
cannot agree more with all the positive reviews.
after arriving at the airport , I was swiftly transferred to their office and got my car,
returning the car was even quicker.
The staff was friendly and approachable.
and the money taken from my credit card was accurate.
Will definitely use again and recommend.
Thank you. Well done.
From: Klaus Lehr
Submitted:
18/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
Euer Service ist vollkommen ok!!
Bei meiner letzten Buchung vor 1 Woche hatte ich einen Kia (CE) Felge am rechten Vorderrad total deformiert.. Ausserdem Macken auf der rechten Seite. Innerhalb des Wagens habe ich erst einmal Klebespuren von Getränken entfernt und die Frontscheibe gründlich gereinigt. Das sollte bei Übergabe besser sein !!!!!!
From: Frank Schuette
Submitted:
16/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
Nur wenige Minuten vom Flughafen entfernt.
Shuttleservice ohne Probleme. Personal sehr
freundich und schnelle Abwicklung. Auto top
und im tadelosen und sauberen Zustand. Ich
buche wieder gerne bei malagacar.
From: Bernd Greune
Submitted:
12/09/2017
Web: MalagaCar.com
Rating: (5 out of 5)
Trust all the 5 star reviews they are accurate. we use this company all the time and if you read everything correctly there is no hidden surprises. Another hassle free 2 week hire in august.