MalagaCar.com reviews - Page 86

I initially took the reviews of Malagacar with a pinch of salt, when going on Holiday you always have concerns , i took the full package out regarding insurance cover, and for peace of mind i would recommend other people do the same, for the extra it just isn't worth taking the risk, once we found the rep at the airport it was just a matter of waiting, which isn't an issue. Then once we got to the hire company it was so simple i had to keep asking myself if that was it! it was so easy ,gave them the credit card and showed them my driving licence and that was it, got shown the car , and again job done and we were of to start our holiday, returning the car was unbelievably simple , was shown where to park the car, millage taken, make sure you return the car like for like reference petrol. I had a Toyota C-HR hybrid automatic just to allow me to concentrate on the road more, and the car made the holiday so much more stress free when we used it, i will definitely be using Malagacar again,thank you Malagacar for every thing you did to make it a pleasurable experience and all your staff are wonderful!

Dear Sir, Madam, We are yearly returning customers at Malaga car. Unfortunately this year the car brook down during our holiday. The first car was tood away and with a taxi we went to your Malaga office and got a new rental car. This service was good and we would like to thank you for the provided service. However we haven't received any apologies from Malaga car for us loosing a holiday day. This is something we are not happy about. We work very hard to go on holiday and loosing an entire day was very sad for us. Next year we will return to Malaga and Malaga Car is our first option for renting. Is it possible to get an better offer because we lost 1 holiday day this year? Hope to hear from you. Best regards, David Kroon

I am stunned by the service you provide it is disgracefull. June 12th 2023 I booked via your website booking number 1396514 in my booking request for the group i booked I specifically requested not to get the Volkswagen T-Roc as I had bad experience with that car in the past. In the time leading up to the pickup date I sent multiple mails and even tried calling to ask about additional driver costs. 3 mails I had sent out and not a single reply. On the day of pickup I arrive at your facility only to be handed the keys of the 1 car I requested not to get. The vw T-roc.. I asked for a different car and was immediatly told there are no other cars. LIE #1 A manager came through and picked up the situation and told me we have a VW golf and BMW u could take. What a suprise after his colleague just told me 2 minutes ago there are no other cars. Then he went on to complain I the customer can't request a specific car and should of gotten a mail that is not possible to request cars. I got the BMW 1 series, a supposedly sporty car. The state of the car was disgusting I would not let me cat use it as a litter tray, it was full of dents and scratches the inside was covered in what looked like cigarrete ashes and other sticky substance and it smelt like smoke. Not only that the car had no power at all it struggled to get up some of the hills surrounding my holiday location. Not what i expected when i put down some extra money to get a so called sports car. The next day I phoned to change the car as I was not pleased at all with the BMW. I was told there are no other similar cars and i could phone back on Wednesday. 4 days later than the day i was Phoning from. ON MY HOLIDAY !!!! As if it is my problem that the car u provided is not upto standards. This was the second lie as I told her I will phone back in 2/3 hours to inform you I am bringing the car back and either expect a similar group or an upgrade. She said I should bring the car on Monday. I have better things to do on MY HOLIDAY than to drive back and fourth because somebody did not do their job well. I phoned later and was greeted by a kind gentleman who then without delay said no problem bring it round we will see what we can give you. Odd after his colleague just told me thats not how it works. I went and picked up the new car this time i got an Audi A3. Still disgusting looking on the outside full of dirt but by this point I really could not care less. It had a huge dent in the side I asked the guy in the facility if they knew about this he did not care all he said was "U have full package right ?" shrugged it off and walked away. The car once again smelt like smoke and this time 100% certain had traces of ashes on the dashboard and around the gear stick. When i turned the car on it also only had half a tank of fuel in it. Now u may think the story ends there. I had friends coming over to visit and they also booked a car via your webpage and on the day of arrival he was refused to take the car. He did not have his license for more than a year. We checked your website everywhere and could only find that the minimum age of rental was 25 years old. Nowhere does it state u need your license for more than a year. How can you just turn around to somebody who has their license and meets all your requirements and refuse them a car leaving them stranded at the airport with nowhere to go. I expected a response to my mail I will be looking to get into contact with somebody from your company to discuss what has happened, as this is shamefull and has severly impacted my holiday. Regards Ben Murphy

I booked online, an extra amount was debited after the return, which is not listed anywhere. I am now waiting to see if the refund works.

Unbeatable value for money.
Everything is well organized and explained, from the airport exit where the shuttle is waiting for you to take you to pick up your car which is washed every time.
To do again.

I definitely recommend this company. We rented a car in June 2023, they picked us up from the airport and took us to the place where you get the car, we got the car quickly, the car was in excellent condition, it didn't cause any trouble during the entire rental period, even though we used it every day and for long distances. We returned it quickly and easily, the main thing is that the fuel level corresponds to the level with which you received the car. When returning the car, no one looked for new scratches or other malfunctions. No deposits. Good car rental company.

The takeover of the car was trouble-free. The car was almost new and in top condition. The return was very simple and quick. The waiting times for the transfers were a bit longer than expected, but on time.
With this experience, we would rent from malagacar again at any time. Thank you!

We rented a baby chair, and it was a disaster. They gave us an Isofix seat, which was broken, the baby fell forwards, and they did not know how to anchor it in the seat. We had to go back to the airport to change the chair, and no one there knew anything, nor did they place it in the seat. They are not approved, in addition to being dirty as hell. The car they gave us stalled all the time, we had to accelerate it to the fullest. Bad experience, I will not rent with Malagacar agai

We prefer Malagacar to others we have used over the last 8 years but….please get a system of numbered tickets for the queue…please!!!

Score 10 for both pick-up and drop-off. I didn't stay more than 5 minutes. No hidden fees or anything else to pay. I chose the full pack and had no additional costs.

Nota 10 atat la ridicare cat si la predare. Nu am stat mai mult de 5 minute. Fara taxe ascunse sau altceva de plata. Am ales pachetul full pack si nu am mai avut alte costuri suplimentari.