Contact us reviews - Page 87

4.6 out of 5.0 based on 1835 reviews.

I have used for the past ten years or so and have always had quick, efficient,and competitively priced.The vehicles are well presented,clean and thoroughly reliable. I have recommended Malagacar to many friends and other travelers over the years and they have reported similar experiences as myself.
From: Tim Mehigan
Submitted: 19/05/2015
Rating: (5 out of 5)
Cannot rate this company very high at present as I have been waiting 5 days to receive back my 800€ deposit. The car was returned on time and undamaged on Tuesday with the promise of an automatic refund of the deposit. It's now Saturday and I have emailed 4 times and am still waiting for my money. I think the refund should be made immediately the car is returned in just the same way as the money is taken instantly when the car is picked up, but this is clearly not so. 800€ is a lot of money and is effectively being lent for free to this company. If I don't get the refund soon I shall be contacting my credit card company.

Reply by

Dear Jane,

Thanks for contacting us. I have just refunded the money in your account, please accept our apologizes. We are working so hard in order to get a system which refund the deposits when the car is returned so We think this system will be available really soon.


J. Alberto Anglada
From: Jane Hulley
Submitted: 16/05/2015
Rating: (1 out of 5)

Je viens 3 à 4 fois par an à Marbella (famille / vacances / travail), j'ai l'habitude de louer des voitures.

Me basant sur les divers témoignages, je me suis laisser appâter par
Ayant inviter ma belle famille à découvrir la région, nous avons décidé de prendre un véhicule type kangoo (grand coffre). Nous avons bien reçu un type kangoo (Fiat doblo).
Le véhicule était vraiment bas de gamme et en mauvais état: même pas la tempetature exterieure ou une telecommande pour ouvrir ou fermer les portes :) De plus la serrure du coffre avait été forcé, rayures, etc ..

Pour finir, ils ont compté 40,80 euros d'essence ce qui d'après le gars devait correspondre à la moitié du plein d'essence. En récupérant le véhicule nous avions une autonomie de 100 kilometres (même pas le 1er quart). La personne qui a réceptionné le véhicule m'a confirmé que cela arrivait des fois, classe !
Un peu du vol quand même.

A bientôt pour de nouvelles aventures en Andalousie mais sans ;)

Reply by

Dear Sebastien,

Thanks for your words. You booked for a Kangoo or Dobló and you got a Dobló. This car is not equipped with outside temperature gauge but it has central locking (though not with remote control). The car is rented now and I have just called the client who say the car is in good conditions for him.

About the fuel, you paid 40,80 € for 30 litres so this is 1,29 € per litre, WE DON´T CHARGE REFUELING SERVICE FEE.

J. Alberto Anglada
From: Sebastien Navarro
Submitted: 16/05/2015
Rating: (1 out of 5)
Used this company for the first time last week. Excellent very speedy service both picking up and dropping off and good quality vehicles.
Be aware however that any damage deposit on your credit card is activated immediately which may mean costs for the both the withdrawal and return transactions. OK if your card does not charge for foreign use. Other than that a first class hire service

Reply by
Dear Mr Napier,

Thank you very much for your appreciative comment. We are in contact with our banks so really soon the excess amount will be held but not charged achieving the client does not have to pay any currency exchange.
From: Craig Napier
Submitted: 15/05/2015
Rating: (5 out of 5)
Sorry, very disappointed in my rental hired a car for 4 days and paid the 800 euros on my credit card as a deposit, however it has taken 9 days for the refund of my deposit to be processed ! Not good enough im afraid .
From: Claire Louise Aldus
Submitted: 13/05/2015
Rating: (5 out of 5)
We rented our car on 30 April for 1 week the excess insurance. Has gone from 7 euros I per day in February to 12 euros in Apr il the car was 40 euros ins 84 euros 31 euros for fuel the service is good but taking the insurance is a rip off I shall be getting my own excess insurance in the UK for 40.00 per yrear I will be saving money on this as I use your company about 7 times a year
I Wilson

Reply by
Dear Mr, Wilson,
Thanks for contacting us. You are right the insurance is more expensive now but the rental cost is cheaper every time. I can see you have rented from us many times but you never book the cars using your password so for next times please use your user and password and you will get offers. We will give you special prices for insurance so for this year the insurance prices for you will be for groups A to C1 as we have stated in our private mail to you.

J. Alberto Anglada
From: Ian Wilson
Submitted: 10/05/2015
Rating: (4 out of 5)
I have just used again, having done so several times before. Yet again, they were superb with great cars, great rates and great service. They really are THE BEST car rental company around
From: Paul Betty
Submitted: 09/05/2015
Rating: (5 out of 5)
Absolutely the best holiday car hire experience I've ever had.
Completely hassle free.
ALL charges made clear in advance.
Booked car out in under 20 minutes, 10 minutes to return.
Will definitely use for my next holiday on the Costa Del Sol.
From: John Kelly
Submitted: 04/05/2015
Rating: (5 out of 5)
The service was top notch, we are very satisfied. Fast and reliable. We had been very hesitant about the quality as the prices are incredibly low. We never before had such a quick return as with The transfer works perfectly. From now on they are the Number 1 for us in Andalusia.

Only regarding the insurance with excess, the employee was slightly annoyed. In this case they require deposit 800 Euros, which is correct; after returning the car, they return the sum. As in other car rentals rarely we get the reserved model, but the same group is fine. The Fiat was in good condition; I photographed small scratches from previous rentals and pointed them out in the contract.
From: Ida Und Ignaz
Submitted: 04/05/2015
Rating: (5 out of 5)
From: Malcolm Wood
Submitted: 03/05/2015
Rating: (5 out of 5)

Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail:
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