MalagaCar.com reviews - Page 87

We have used Malagacar for approx. 7 years now, 2-3 times per year and never had any problems, I ran into a low barrier earlier this year and all costs etc to them were sent to me, a complete breakdown and photos which I needed as I had taken out insurance here for the excess. They took they money from my credit card (as expected) and my insurers paid out without any problems due, I am sure, to the documentation that I received. We will continue to use them as they are always welcoming and helpful.

We have booked Full-pack insurance and we have paid what was contracted. No damage, no additional petrol costs, no problem.

Hello, last year we rented a vehicle from you and were very satisfied with the welcome at the airport, the shuttle driver and the person in your offices, the latter spoke French which is very pleasant. We recommended your company to 3 people who were very satisfied. This year at the end of September we booked a vehicle, we had a Megane, a model that had been well used both inside and out. While driving and doing a bit of mountain driving, the car did not move forward so we returned to Malaga to change our vehicle, no difficulties for the exchange, there we had a SEAT LEON no worries, the only inconvenience was that it forced us to do 100 km to change cars. I will come back to MALAGA CAR without problems but with a requirement for a recent car. Always very satisfied with the welcome. It would also be good to retain your customers. See you next year.

First time using Malagacar.com, decided to try, after reading reviews. No problems with any of the process- representative easily identifiable in arrivals lounge, short(ish) walk to transfer point, and few minutes drive to office. Was one of several customers to collect car, but only 5 mins or so wait for rep to become free, and 5 minutes to sort paperwork. No hard sell on additional insurance. Car class as requested (Kia Ceed), and Low mileage (11,000 km). And rather more than the 1/2 tank fuel that was per booking. Trouble free driving, and quick return with only slight delay in transfer back to terminal. I will certainly use again. Thank you Malagacar.com for a hassle and stress free rental!

Dropped off Seat Alhambra after a weeks hire today. Quick and efficient pick up and same on drop off. Will definately use again and recommend without question. Many thank

Very good experience with MALAGARCAR.COM.
Booked via the internet and everything was correct. Picked up at the airport, car was ready, clean and half full with diesel. Total price was even cheaper compared to booking. Returning the car was also super easy. No fuss about a dirty car, damage control was minimal, transfer to the airport was also super arranged. All in all, very positive. We drove a BMW 318 diesel for 6 days about 1000 kilometers for less than €150 including half a tank of diesel!!

Dear Sir/Madam, I have used your company several times on previous visits to Spain and have always been very happy with the service. However my visit last week was far from satisfactory, I picked up the vehicle a Renault Meganne on the 19th October. It was raining at this time, as I drove along past the San Miguel factory I could not see out of the drivers side of the front window as the windscreen wiper was not clearing the rain away. I got out and checked the wiper to discover it had no edge on the wiper blade!!!Back to your office and without even an apology I was offered another Meganne. Off I drove, this time I got as far as Benelmadena, a warning light came up on the dash with a large symbol of a spanner and tyre pressure warning lights!!! I stopped at a garage and topped up tyre pressures however warning lights still displayed. So back to the depot once again, bearing in mind this was 25 km down the road when the warning light came on. Once again the car was changed without an apology and I was advised this is a usual problem with the Meganne's where the tyre pressure monitor does not recognise a certain tyre!!!!! My third car was a Toyota Auris diesel which performed excellently and my son and myself enjoyed. As I say I have always used your company for the last few trips to Spain, but 2 cars and 2 problems without even an apology is not really acceptable and bearing in mind my apartment was in Manilva these problems caused us a very late arrival to our destination in Spain. I will be returning to Malaga next year, however I am not so sure I will be using malagacar.com after this experience. I look forward to your reply regarding the above. James Hyndman

Reply by Malagacar.com
Dear customer,
 
Thanks for your email. We are really sorry the incident and I will talk with the staff who were working so the customer service for us is vital. About the car, We usually check the cars when this is cleaned but I think My colleague made a mistake and they didn’t check the wiper and about the second Megane this left the office without a light turned on. This light is not a problem with Megane but my colleague is right when said to you the light appear so soon because the air pressure indicator light is really sensitive. When the air pressure changes the minimum, the light appears even if it is turned off from the dashboard of the car.
 
Again, I apologize for what happened on behalf of all staff at malagacar.com.
 
Regards,
J. Alberto Anglada

Very good service, recommendable. I had a problem with the GPS and the tire pressure and with the language and it didn't take long to be attended by a green boy named Emilio, whom I asked his name for the kindness and service provided that not only with everything I asked for and the doubts I had, he put my son's chair without having asked him and in general everything was very fast and fluid. Very happy, sure to repeat on my next vacation.

09/2017 Heinz - Saarbrücken - Germany. Malagacar.com is the best car rental company for me on the Costa del Sol. I have already booked 4 times and always received perfect service and new cars. Therefore, I can only report good things and make a recommendation.

We have been using Malagacar.com for a number of years, on some occasions we have used other car hire companies but always come back to Malagacar as they prove to be the most efficient, the minibus drivers are friendly and helpful, as are the desk staff. The cars are always clean and often brand new.