MalagaCar.com reviews - Page 87

My plans have changed and I have tried to contact Malagacar 4 times to cancel my booking. However they won't confirm that my booking has been cancelled. Fortunately no credit card details have been taken so no loss is possible. If this is an example of their service how can you be sure a car will be available when you arrive?

Charged twice last year for car rental. Emailed straight away and called numerous times, never got a response. Went back this year when I was back in malaga and complained again. Finally got a response asking me for my bank details on 12/6/23 responded immediately with the requested details and I still have not received my money back. We are now back to radio silence from Malagacar. This has been a very unpleasant experience which is a shame as I have previously used them for years with no issues.

Hello Patricia.
Thank you for your promptness and very professional welcome.
See you soon.
Best regards.
François

I have hired cars many times from Malagacar.com but my latest booking could well be my last time. The unparalleled chaos at Malaga airport waiting for the coach to take me to the office was so dire and so chaotic, it was farcical. There was no organisation at the airport therefore a total “free for all”, although there was a company representative at the airport, there didn’t seem to be any communication between the driver the office and him. Total shambles and standing in the midday sun for 40 minutes was not enjoyable. Then when we eventually get to the office yet another queue, at least they are a little more efficient there and we only waited about 20 minutes before I was shown the car and we were off. I’m sorry Mr malagacar.com you have probably lost my business. If you need someone to re-organise the terrible experience that so many people are having, then please contact me directly. You certainly will be needing a large flow of new unsuspecting customers because your old loyal customers will be leaving you in droves, if nothing changes.

SUPER SERVICE AT MALAGACAR , BEST CAR RENTAL COMPANY ! thanks everyone for everything, Marc

I was charged €75 for road assistance I have never used and malagacar refuses to admit the mistake. I’m a regular customer since many years but never again!

Since years we trust malagacar and we know why.

I was charged €75 for road assistance in Torremolinos although I have never been there in my whole life. Malagacar refuse to credit my acc so I will never use this company again. NUNCA.

I have sent my complains about my experience two time since 3/July with no responds from your end. 1.the manager has used my need of the car since I was tired when reach Malaga. He gave me the same price for 60 days and 56 days he claims it was his mistake and can’t fix it. The 60 days was 2928 and he gave me the same price for 56 days. 2. I have received an hit car from rear right side with not mentioning in the contract 3. The manager mad me wait for him 45 minutes with no results of the mistake. The way he treated me was unacceptable. Kindly , I need to approach the costumer care on your office. Regard

Low-end vehicle neither GPS nor reversing camera. At our request, we were provided with a removable GPS that cannot be connected to the vehicle screen! Without staff assistance. This device has a tiny screen and was charged €30 to us even though we couldn't use it! Refusal of refund on return of the car! Staff response: "send an email" No response for 3 weeks... It's not serious. The rest was ok