MalagaCar.com reviews - Page 88

4.6 out of 5.0 based on 2699 reviews.

Hello, we rented a car in 1 April and return in 5 April. We were very satisfy about the services malagacar.com. We were expected at the airport, and in the office everything was very organized. We receive a superior class car. We made the reservation for Renault Clio and they give us a Megane. Congratulations and in October when we will come back we will rent a car again. Thank you.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I recently rented a car with malagacar on our trip to Benalmadena. We got their shuttle bus from airport to car pick up point which is just a short few minutes journey away. Staff at the centre were polite and friendly and the paper work only took a few minutes. The cost of rental which was a Seat Ibiza was great value for the 5 days which included a charge for half tank of fuel and to bring back empty. Leaving car back was just as simple and straightforward, a member of staff took a quick look at the car and checked the milage and said you're good to go. Shuttle bus came within 10 minutes and we were back at airport in no time. All in all a great experience with Malagacar, no messing you about trying to scam you with hidden charges or charging you for damage you didn't do to car. My credit card was fully refunded within a few days of returning home. I'll be using them again when back there in August and would highly recommend them to anyone based on my own experience. 5☆☆☆☆☆
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
5 stars for the staff, and overall for the company. However, 1 star for the minibus wait and depot wait. 3 staff serving 15-20 waiting customers with more every 10 minutes is never going to be a 5 star service. In error, after a long wait at the depot For the VIP service I gave 1 star for service on the feedback screen and not the 5 stars I would have given Elias due to the total time it took to rent the car affecting Him in an unfair way. I like Malaga car but can you improve and make waiting time a 1-5 star rating and a dedicated and defined queuing area or put more staff on at busy times.
From:
Submitted:
Web: MalagaCar.com
Rating: (3 out of 5)
I have used many companies for car hire in Malaga and malagacar has been far superior to the rest. First class service yet again.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We arrived to Malaga after midnight, with children, suitcases and extremely tired, we had the greatest experience at Malagacar and Fran the Manager, he gave us a VIP treatment as he does for every single client, happy contagious personality, extra active and friendly, he makes everyone in the office to follow his rhythm and his way of working. I will definitely rent from them every time I need to, no need to look for another rental car company, we kept talking about Fran and Angel all the way home.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Hello, dear "Malagarcar.com team"... Thank you very much for the quick handling... We were and are thrilled and happy to recommend you... ;-)
... Greetings from Berlin
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
A first class experience. Short mini bus ride from the terminal to the office. We were on our way in ten minutes. Dropped the car off at the end of the holiday and a mini bus dropped us right outside departures. Will definitely use again.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Actually satisfied for years despite minor deficiencies. But this year a very long waiting time because customers before had eternal discussions and only two employees were active. Then took a car without trunk cover. Due to lack of time. Also after several attempts did not get IT account to work. Therefore I cannot use offered discounts. That can be improved.

Response Malagacar.com
Dear customer, thank you for your comment. You landed at 4:28 pm and signed the rental contract at 5:22 pm, so you were served around 5:10 pm. We will check what happened, although we know it was not a long waiting time considering how much time you waited for your luggage at the airport.

Regards,
Alberto
From:
Submitted:
Web: MalagaCar.com
Rating: (3 out of 5)
First class service, fast and friendly. Web pages and terms of renting are simple and easy to understand. Competitive pricing even with a full insurance package. Highly recommended.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Greatest car rental company in Malaga! Friendly and effective personal, new and clean cars. Recommend highly the full insurance package. No problems picking up and returning the car. Will absolute use Your company again :) 5 stars service.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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