MalagaCar.com reviews - Page 96

I hired a car with this company and went with full insurance and no hidden costs as advertised, everything went well and paid in full on receipt of the vehicle. Picked up the car with a third of a tank and was assured it didn’t have to be returned with a full tank, but i returned it with half a tank anyway. All good until returning home and finding an extra charge on my card for £26 and pence ! No explanation for this, so I sent an email :- Hi, I have been charged £ 25:71 round about € 30 on Monday 18/9 it showed on my account? Why ? We returned the car with more fuel than when we picked the car up? We took full pack and were advised NO HIDDEN CHANGES? Please refund this money straight away. Regards Ian Cheadle But there still hasn’t been a reply !!! BE CAREFUL !!

Disappointed to have to contact you regarding disappointing service. Pick up service in terminal was very good. Arrived at depot to collect car. Car we were allocated was filthy. Car was subsequently cleaned which added a delay. Left depot and when we reached motorway discovered exhaust was defective in car and the steering wheel was pulling to the left. Returned to depot and alternative car was given. Very disappointed overall as we always (for many many years) have booked cars with MalagaCar and had no difficulties

Best car rental company and I have already tried many. I am always satisfied, uncomplicated and fair.

I payed for 3 days !!!!!! But took the car 1 day! After 7 weaks still no money one my account . Never trust them again !!!

Very reasonable price for a car rental. However, we did encounter difficulties that made our entire experience not a 5-star one. For the complete coverage plan that I had - I expected at least a proper customer service. The first car we got had a little technical problem; the steering wheel made a squeaking sound every time you would turn it even a little bit. It was so annoying it made it impossible to drive for 5 minutes; it was unimaginable to do it for the long-distance drives I needed the car for. We came back to the malagar.com office, and we were met by an incredibly rude employee who immediately diminished our concerns. She kept telling us that the car was okay and that she doesn't care that it made that sound. After that, she kept pushing us aside. We were persistent, so she told us to talk to the manager. Unsurprisingly, he was also busy. Thankfully, another employee took charge of the situation and offered us a new car immediately after we told her the complaint. As she was trying to find a car available, the previously said employee started hysterically yelling at her in front of us about how she shouldn't change the car, not because it's against the rules but because she thinks so. Extremely unprofessional! It just goes to show how the employees are the face of the company and can ruin their entire reputation and the customer experience! If someone doesn't want to deal with customers, they should find a different job. Especially if you purchase a complete package, you expect better customer service! Thankfully, the new car was great and had no other problems. The return was also very smooth and easy. Finally, a shout out to Rosa, who was kind enough to listen to us and help us. You need more employees like her.

Rented a car for a week, everything went really smooth. Pickup and drop to the terminal is provided as well as seamless process of taking the car from the depot.

Many thanks for your excellent service again this year. The Hyundai Tucson was a good vehicle but please will you check the power steering which I think needs attention. Many thanks, Andrew

This was our second car hire with MalagaCar - Great service, great staff, great car, great price - great!! We went with a full pack group D for our recent 10 day hire. Instructions were very easy, shuttle bus was waiting for the very short journey to the office. Short wait and within 20 minutes of getting off the shuttle we had our car and on our way. The return was equally easy. Thanks MalagaCar - see you next time.

I really do not recommend Malagacar's services. I booked a full package, but on arrival, I was told I had the basic package, so I ended up paying a €1000 deposit and €210 for a full package. My holiday got off to a bad start. I had to send an email to correct the mistake; in fact, I had booked a full package and was refunded the €210. I returned the vehicle on 14/08/23, and it has been 3 weeks since I emailed to get my €1000 deposit back. I am still waiting at this moment. Really poor service, very disappointed, and long live Marbesol!

I had the previously posted problem and they fixed it for me immediately. It was quick and solvable.