excellent service again with collection at airport and car etc, only issue i have is that i have still not had my 200 euro deposit paid back to my credit card, although when i returned the car, the chap who took it off me said it had been done, could someone advise please
Response from Malagacar.com
Hello Mr Morgan!
Banks may take around 3 working days to process refunds. Please check again in a few days and it should be there.
From: Phil Morgan
We had booked the car from home on the internet.
We arrived at Malaga airport where they waited for us and took us to the car rental offices. There we got our car within minutes and we could start our vacation.
The return was even faster and they took us in our rental car to the airport.
Overall everything worked great, no problems and we were very pleased with the service, thank you.
From: Maik Papendick
Arrived at the airport a little disappointed the distance had to walk to shuttle bus as I was with my elderly mother who has walking difficulties. Car was fine for the three weeks hired no problems. Returned the car was taken back to the airport in the hire car by malagacar rep this was very convenient, malagacar rep also fetched us a trolley which was very thoughtful. So overall excellent service just unfortunate the distance to shuttle bus.
From: Sue Peevor
I've rented many times with Malagacar.
Renault Scenic booked and got a BMW X1
Collection and return smoothly, even at 5:30 am. As usual they are reliable and friendly. Keep it up. We rent again with Malagacar.
From: Franz Frings
Great service at very competitive price - would definitely use again.
From: Richard Wilson
I used their service for a week in autumn of 2012. I liked everything. After landing a shuttle bus of Malagacar.com already waited us in order to bring to their office located in some hundreds meters from airport terminal. Although we already chosen a car preliminary, we were offered to choose what we like. We decided to collect Peugeot 308. It was nice car, quite new. We were full of impressions travelling by car in Andalusia.
When we returned the car a representative of the company has brought us by this car directly to terminal of airport.
Everything was excellent, service was good, the staff was very patient when answered to plenty of my questions.
I recommend Malagacar.com for travellers as a reliable company
From: Oleg Bespalov
Used you again end of Sept early October this year. Superb service as always. Pity the additional insurance premium has increased, but looking around it appears this applies to all the rental companies. Keep up the good work, we shall use you again Nov/Dec this year.
Thanks for your words. The insurance may be a little more expensive than previous years but this is because the damages made to the cars. Anyway we are always working hard in order to do the best for all our friends and customers so we are really happy you rent from us again.
J. Alberto Anglada
Thank you for your response, please do not take the comment about the increase in the insurance as a criticism, I did check with other car hire companies and accept that the premiums' have increased generally with all companies. The way your company handles its day to day business is the closest to excellent you can achieve, this alongside very good hire rates, no hidden extras and members of staff that are terrific. We always use you and always recommend you, every one that we have recommended have nothing but praise to offer. Keep up the good work and we will be hiring again end of November.
Please feel free to publish this email on your website, you all deserve the praise.
Good luck and kind regards.
From: Brian Acton
Have used malagacar.com over a number of years but disappointed with our latest experience earlier this month(October). There was no one to greet us at Malaga Airport and if we had not used the company previously we would not have had a clue as to where the transport to the office was situated. Also, we had ordered a C1 class vehicle but were given a C class car a Fiat Punto yet were charged the C1 rate!
Response from Malagacar.com
Dear Mr. Brodie,
Thanks for your email. We are sorry you feel disappointed but I think there was a misunderstanding.
On September 30th between 10:00 and 11:00 (arrival time) 37 families picked up their cars. We are working with a new high tech system so in the office the staff knows when the flight arrived and when the customer was met by the employee at the airport in order to give a really quick service. I know you were not met by our employee at the airport and this is because you went to the shuttle area. Your flight arrived at 10:58 and the car was picked at 12:04. In that time slot other 27 families were met by our employee and I can see that only some return customers went to the shuttle area directly.
Regarding the car, a group C1 was ordered and a group C1 was rented. This car is a small car with a minimum 1.4 L engine.
For future rentals if you don’t like the Punto and we have other cars available just tell the staff at the collection time and we will do the best for you.
J. Alberto Anglada
From: Robert Brodie
Dear Alberto & Team
As regular customers, may we thank you for another excellent experience
Very nice car, in super condition
Really good service
Great value for money
If you would like us to post a review anywhere, just let us know
John & Jane Crafts
From: John Crafts
I usually travel to malaga twice a year and since first using malagacar.com 3 years ago I would not use another company. Service is excellent. The whole experience is friendly and relaxed. No trouble with any of the cars I have had (some have had very little miles on the clock) - great value for money.
From: John Currie
Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail: email@example.com.
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