In this post we provide all the information about the service you get in our office when booking a FULL pack, how long it takes to do the paperwork and everything else you will want to know, especially if it’s the first time to hire your MalagaCar with us!
Whether you have already hired with us or if it is the first time you rent with Malagacar.com, you may be interested in knowing more about our VIP service that we offer when you purchase the FULL pack option.
Table of Contents
What is the FULL pack?
This option has been created to provide our customers with the maximum possible comfort when renting a car. The holidays are to enjoy them, from the beginning to the end, without having to worry about possible problems with the car.
As an example, very common in Malaga are scratches caused by third parties in parking lots of supermarkets. This will not be a problem for you, since your FULL pack includes a full insurance without excess.
And of course you have unlimited mileage, free roadside assistance, as well as a free second driver. Another aspect that differentiates the FULL pack from the other car hire at Malaga airport options is the VIP service in our office.
What is the VIP service?
Once you arrive at our office, you have several VIP counters with priority attention and fast delivery.
We only need your details, a process that takes approximately 5 to 8 minutes if it is the first time you rent with us. If you are already our client, we have your data and the administrative part is even faster.
By having your extra insurance included in the contract, you don´t waste time when picking up the car verifying possible damages or scratches, nor in the return you´ll have to wait that we have verified the car to take note of possible damages caused by you. Simply return the car and we will take you to the Terminal. That´s all!
In addition to these advantages, hiring the FULL pack with VIP service in our office is especially advisable if you travel with children or elderly people and want to minimize waiting time. The same applies for the months of high season, Easter and Christmas, with a very high volume of customers and consequent inevitable delays.
Did you know that being customer of Malagacar is rewarded?
Every time you connect to your client account, there will be applied a discount depending on the number of completed reservations:
1 to 5 bookings: 5% discount.
From 6 bookings onward: Plus another 1% per booking (*)
* Up to 20% discount. Only completed bookings will be taken into account.
And what happens if I rent for the first time with MalagaCar.com? Don´t worry, follow us on Facebook, Twitter, Instagram or sign up for our newsletter and we will keep you informed about our latest promotions.
Take full advantage of your Malagacar.com Client Menu
All our customers receive via email with their first booking a client number that gives them access to a reduced price for their next bookings.
After you first hire with us, will be activated your client menu, so that you yourself can manage some transactions like modify your personal details, change the password and cancel your reservation, for which previously you had to send an email. Making things even easier!
Lost your password? No problem, you can apply for it at www.malagacar.com/password_help.html and remember using your account means you can benefit from exclusive offers.
For maximum peace of mind in your holidays, rent your FULL pack at Malagacar.com!
Hello
I have made a reservation for this summer and I took advantage of a preferential rate (early booking), at this time. I have opted for the CONFORT PACK. I would like to take advantage of the FULL PACK, but is it possible to keep my preferential rate ? Because now the rental rates have gone up certainly due to the health crisis. Thanks to your answer. Take care of you and your loved ones, and see you soon.
Hi Mohamed, normally you have to make a new booking to choose the full pack. Anyway, I will send your enquiry to our reservations team, to check if it’s possible to change your booking.
Regards,
MalagaCar.com
Hi, i’ve just booked a car for next summer with full pack insurance. I didn’t understand if the insurance cover also the days we will be in Portugal, or we have to pay some extras. Thanks
Hi Luigi,
Unfortunately, the insurance for Gibraltar and Portugal is not included in the full pack.
Regards,
MalagaCar.com
Hi, I am planning a visit in April 2020, I will be booking the full pack for a small car, perhaps a golf or focus. Does the full pack insurance cover tyres / wheels / underside of car and so on, or will I be offered an additional insurance for this when I arrive? If there is an additional insurance approximately how much would it be for the cars I mentioned above, for 1 week at the beginning of April 2020. Thanks.
Hi Allan,
The full pack includes additional insurance. You won’t be offered another insurance on arrival. See you soon!
Regards,
MalagaCar.com
Hello there
If I go for the Full pack do I need to leave a deposit (e.g an amount frozen on my credit card)?
Thanks
Sara
Hi Sara,
The full pack covers it, so you don’t have to leave any deposit.
Regards,
MalagaCar.com
Hello, I am ready to book, but would like you to confirm the cancellation policy just in case circumstances change please.
Thank you.
Colin.
Hi Colin, as you pay on arrival, there are no cancellation fees.
Regards,
MalagaCar.com
I received a password from you yesterday but I am still not able to log on. How can I create a client login?
Hi Greta,
I’ve sent you an email.
Regards,
MalagaCar.com