What we are going to narrate would be a great a story for sleepless nights that fits very well to these dates close to Halloween; unfortunately, everything we comment really happened on October 30 in the vicinity of Malaga airport with a broker. Let’s find out what did happen and a real case customer experience and a list of reasons of why using a broker might not be a good idea.
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Real case customer experience at Malaga airport
We have your attention? Let’s find out about the customer experience below.
A lady arrived at our office on foot from the airport, accompanied by a girl and carrying two suitcases. She had some printed sheets of paper with her, but the directions on them were incorrect and she was unable to find the car rental company she had booked with.
The paper only contained the name of the broker and a contact phone number in Germany, which the lady was unable to reach because she had not activated roaming on her phone from her home country. This is something to keep in mind.
We don’t want to bore you with all the details, but there were many obstacles that made it difficult to locate the car rental company.
Nearly two hours later, one of our courtesy minibuses took the lady, along with the girl and their luggage, back to the airport. From there, they continued their journey with one of the companies located in the terminal that worked with the broker. Of course, we cannot give any names.
We offered her the opportunity to rent a car from our facilities with extra insurance and all-inclusive for about 40€ less than her contract with the broker. However, she had to refuse because she had already been billed for the full amount by the broker for a service she was desperately trying to find.
Of course we recommended her to rent next time with Malagacar.com.
10 Disadvantages of using a broker
When planning a trip It’s important to be aware of some potential drawbacks of using a car rental broker, as they often advertise as a cheap car hire. Here are a few disadvantages to keep in mind when using a car rental broker instead of booking directly with the rental company:
When you use a broker, you may have to pay additional fees for their services. These fees can vary depending on the broker and the type of transaction. In some cases, the additional fees charged by the broker may outweigh any savings you might get from using their services.
Brokers may only work with a limited number of companies or providers. This can limit your options and prevent you from finding the best deal. For example, if you are looking to rent a car, a broker may only work with a few car rental companies. This means that you may not be able to compare prices and options from all of the car rental companies in your area. In this case, it may be better to book directly with the car rental company to ensure that you are getting the best deal.
When you book through a broker, you may have less control over the details of your transaction. The broker will act as an intermediary between you and the provider, and you may have to rely on the broker to communicate with the provider on your behalf. This can make it more difficult to make changes or resolve any issues that may arise. In some cases, it may be better to book directly with the provider so that you have more control over your transaction.
Lack of transparency
When you use a broker, it can sometimes be difficult to understand the fees and charges associated with their services. Brokers may not always be transparent about their fees or the terms of their agreements, which can make it difficult to compare their services with those of other providers.
Potential conflicts of interest
Brokers may receive commissions or other incentives from the companies they work with. This can create a potential conflict of interest, as the broker may be more likely to recommend companies that offer them the highest commissions, rather than those that offer the best value for their clients.
6. Reduced accountability
When you book through a broker, you may have less recourse if something goes wrong. If there is a problem with your transaction, you may have to rely on the broker to resolve the issue on your behalf. This can make it more difficult to hold the provider accountable for any problems that may arise.
When you book directly with a provider, you have the opportunity to communicate with them directly. This can make it easier to ask questions, make changes to your booking, and resolve any issues that may arise.
Booking directly with a provider gives you more control over your transaction. You can choose the specific options and services that you want, and you can make changes to your booking more easily.
When you book directly with a provider, there is no middleman involved in the transaction. This can simplify the process and reduce the potential for misunderstandings or miscommunications.
When using a broker, companies may compete to appear at the top of search results by manipulating their prices in misleading ways. This can result in customers having to pay extra for things like fuel, insurance, or in worst cases even being charged for pre-existing damage to the vehicle.
Why using malagacar
We have been in business for more than 25 years, our reviews show that we are a company you can trust.
- Because you know that we will pick you up at the airport
- We have a name, a real address at Malaga airport, a local telephone, an emergency mobile and a staff that works for you.
- Because we do not charge a penny until you pick up your car, nor do we charge cancellation fees.
- We don´t cost you time or nerves
- And you are not paying for a middleman, which necessarily increases the final price of the vehicle (which in this case have been more than 40 Euros for a 10 day rental).
Now you know the story… the decision is in your hands!