MalagaCar.com Situation Update Regarding COVID-19

Posted by MalagaCar.com on May 4, 2020

always with you

The following measures will be active until further notice. Updates will be added to this post, so you can find all the latest information about the car hire situation in the same page.

MalagaCar Customer Support

We would like to remind you that MalagaCar.com remains open, for those customers who can still travel, or who are already in Malaga and need a vehicle.

MalagaCar.com office with personal attention

Deliveries and returns are agreed with each customer individually. We contact our customers 48 hours in advance, both those who are currently here in Malaga and are returning their car, and also those customers who are travelling to Malaga.

MalagaCar.com telematic attention

We serve our customers every day from 8:00 am to 8:00 pm, by phone, email and whatsapp. Our customer service department is working normally and all requests will be answered by email.

Disinfection of vehicles

The procedure from when a car is returned to when it is rented again is as follows:

+ We pick up the vehicle and clean with disinfectant the most critical parts, such as the steering wheel, handles, radio, etc.

+ It is left parked for a minimum of 2 days.

+ When it is ready for the next rental, it is disinfected again and a complete cleaning is carried out (vacuuming, interior surfaces and washing tunnel).
This is an extra effort, but we will gladly do it to ensure the safety of our customers.

Home service

For those of you who are already in Malaga but cannot get to the airport, we now offer delivery and collection at your door.

At the moment, this service is available in the following destinations:
Málaga, Rincón de la Victoria, Vélez Málaga, Torre del Mar, Nerja, Frigiliana, Torremolinos, Benalmádena, Fuengirola, Mijas Costa, Marbella, Puerto Banús, Estepona, Manilva and Puerto de la Duquesa.

During the booking process you can choose the nearest destination and specify the delivery and collection address.

Remember that we offer free cancellation on any reservation.

Other articles of interest

Everything related to driving and Covid and how to keep your car in shape during this time, you will find in these 2 articles:

In this little guide with frequently asked questions we solve the doubts related to driving and Covid-19 during the alarm state.

We have prepared a useful little guide with everything you need to know about how to take care of your car during Covid-19.

Foto: Sonax

 

Take advantage of the extra time now to plan your next trip!

Visit Malaga virtually! Take a walk through streets, squares, monuments, landscapes, beaches, ports and more in virtual Malaga, without leaving the house.

Now you can enjoy a virtual tour of the Caminito del Rey, one of the most spectacular natural sites in Malaga and Spain.

Come with us to visit the places in the province of Malaga where have been shot some of the most famous movies.

Virtual Malaga

Gibralfaro from a bird’s eye view

Follow us on Facebook for the latest updates!

37 Responses to MalagaCar.com Situation Update Regarding COVID-19

  1. Jean says:
    June 5, 2020 at 11:18 am

    Thanks for this update. No flight in sight yet, so I will get back in touch again to extend my rental contract.

    Reply
  2. Dave Morgan says:
    June 3, 2020 at 6:56 pm

    Had 3 flights cancelled so far but have booked again on the 3rd of August,such a good service you provide no one else can compared to MalagaCar.

    Reply
  3. George Mansfield says:
    June 3, 2020 at 8:38 am

    Very informative communication from our friends in Malaga Car. Thank you for keeping us informed and great to observe the safety procedures you are undertaking. Malaga Car provides the best customer service on the Costa. Keep up the good work. My family and I will continue to support you this summer. Regards to Alberto and Antonio.

    Reply
  4. Alum says:
    June 2, 2020 at 8:18 pm

    Once again Malaga car comes out on top !!
    Several flights and booking planned and cancelled along with a rental return early .
    Great service as usual and can’t wait to use again!!

    Reply
  5. Richard Campbell says:
    May 29, 2020 at 4:15 pm

    More excellent customer service from the best car rental company.
    What a really difficult time for MalagaCar – we wish you well.
    We have had to cancel three trips to Spain already this year; is it just possible that our visit to Spain in August will happen? Let’s hope so.
    Thanks again MalagaCar.
    Richard

    Reply
  6. Christine says:
    May 28, 2020 at 8:53 pm

    Thanks for the update, very informative. We should now be in our very favourite hotel Molino del Santo with our children and grandchildren but it was not to be. As soon as we are able we will be back to Costa del Sol and will hire a car from the best car hire company we have ever dealt with in all the holiday places we have been. Thank you so much for being such a customer friendly company.
    Stay safe

    Reply
  7. Joe Duff-Smith says:
    April 29, 2020 at 8:02 am

    We greatly appreciate this update. We are due to arrive in Malaga from the UK on 8th July and at this time we have not been notified of any cancellation by the airline. Comforting to note that Malagacar.com will be there to greet us! One less concern to deal with. Thank you Malagacar.com!

    Reply
  8. Amanda Webster says:
    April 28, 2020 at 1:40 pm

    Malagacar – best car hire, Costa del Sol favourite annual holiday destination and still hoping we get to see you again on the last Sunday in August if it’s safe to do so, fingers crossed.
    Meanwhile take care and keep safe everyone, thanks for keeping us up to date.

    Reply
  9. Marten & Joan says:
    April 27, 2020 at 10:21 pm

    It’s great to hear from you and we really admire the new measures you are taking to ensure customer safety and security during these critical times. We should have been with you this month and again in June and will really miss spending time in beautiful Nerja. We are really looking forward to the day we can come back and see you all again but till then take care of each other and stay safe.

    Reply
  10. Benoy danny says:
    April 27, 2020 at 7:52 pm

    Hi,
    Hope you are all ok!!
    We had a booking from 2nd of June until 29th June 2020, but our Tui flight has been cancelled, and as the situation is very unsure for the moment, we have to cancel our booking for the car.
    As soon as we have the possibility to travel to Malaga again we will contact you for a new booking!

    Stay safe, and hope to see you all again very soon.

    Kind regards,

    Danny & Ann Benoy
    Belgium!

    Reply
  11. Iain Chester says:
    April 27, 2020 at 1:08 pm

    Many thanks for your email this morning with the update and the link to the virtual tours. These are excellent.

    My wife and I look forward to being back in Malaga just as soon as we can following the release of lock-down both in Spain and in the UK.

    Reply
  12. Robert Evans says:
    April 27, 2020 at 8:51 am

    Many thanks for the kind update. Great service as ever. Hoping all the staff are safe and well and that the business will thrive again soon.

    Reply
  13. Laura says:
    April 27, 2020 at 8:48 am

    Your service has always been great, these measures you are taking including the delivery and collection if the vehicles is excellent service! Well done Malaga car we will definately book with you again when we return!

    Reply
  14. JAMES MICHAEL COOK says:
    April 24, 2020 at 3:32 pm

    You are my favorite car rental and Spain is my favorite vacation spot. I was booked for April 30 to May 28 but there are no flights from Canada until June at the earliest. Hopefully things will get back to normal soon. See you then! James in Toronto

    Reply
  15. William & Ann scanlon says:
    April 23, 2020 at 10:33 pm

    You all are so thoughtful, we wish we were there
    How it looks like we’ll be having happy dreams and wonderful
    Memories of our very favorite country and place to be.

    With love To all, stay healthy ❤️

    Reply
  16. Leif Johansson says:
    April 21, 2020 at 9:57 pm

    Thank´s for perfect information. I will be back about the autumn because it´s not possible to get right information from the airplane company.

    Reply
  17. Peter Downing says:
    April 21, 2020 at 12:49 pm

    Still great Service in these difficult times. Altered my booking and arranged a new one while locked down. All sorted and arranged in much less time than I anticipated.

    Reply
  18. Gill sugden says:
    April 20, 2020 at 5:59 pm

    Thank you for your update. I have a car booked with you for august. Looks doubtful that it will be possible but hopefully will be coming to Spain and your business as soon as possible. Hope all at malagarcarhire are well.

    Reply

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